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February 9, 2010

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Try contacting your district office and other DOE offices

If your school can not resolve your problem to your satisfaction, it may be time to get help from other school officials within the education system.

On this page: Try your district | School Support Organizations 

 

If your school can't help, try your district

The city is divided into 32 geographical districts, as well as a citywide district for special education, District 75. Each district has a superintendent, in addition to nine high school superintendents, whose charge it is to work with schools to make sure students are making academic progress. They also have the power to hire and fire principals.

Each district has a team of district family advocates (DFA) whose job it is to guide you through the steps necessary to register your child for school, to resolve problems with summer school, or to answer any question you may have about your child's education. If the DFAs are unable to answer your question or to resolve your problem, they should be able to put you in contact with someone who can. If you visit your district and find you're not getting anywhere, ask to speak to the borough director. These folks supervise the district family advocates and report to the central Office of Family Engagement and Advocacy.

If you have a question about enrollment, the district family advocates may be able to provide you with some guidelines but you will need to go to a local enrollment office to actually enroll your child. See our pages on how to enroll for more information about applying and enrolling in school.

School Support Organizations

The 2007 reorganization of the Department of Education (DOE) did away with the 10 geographical regions and instituted a new system of School Support Organizations (SSO). Each school must now choose an SSO to support them with professional development and other services. These are not geographically based. Within each SSO, there are networks of schools; each network with has own leader who is in close contact with the school. If you are unable to resolve a question at the school level or with your district family advocate, you may want to contact your school's network leader.

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