Contacting the Department of Education is like calling any huge bureaucracy: You have to follow a lot of prompts before getting to a real person. Once you do reach someone, we’ve found that the operators are knowledgeable and helpful. Our advice: pleasant persistence. Keep trying and you will eventually get the information you need. We've compiled a list of telephone numbers and emails that may be useful.
The Department of Education website is schools.nyc.gov. The main switchboard number is (718) 935-2000. Call that number if you know the name of the person you want to reach but don’t have their phone number.
Parent support line P311
Virtually all calls are now routed through the Parent Support Line, known as P311. For general information about your school zone, enrollment, pre-kindergarten registration and gifted and talented programs that you can’t find on the DOE’s website, call 311 and say “schools” or call (718) 935-2200. The operators are unfailingly polite and try their best to answer your questions. Open Monday–Friday, 8 am to 6 pm.
Routine enrollment issues should be resolved at one of the city’s 14 Family Welcome Centers. It’s difficult to find the phone number for a particular center but calling the Parent Support Line should get your through to one of them. If you have a problem that the Family Welcome Center can’t solve, try these people:
- Chief Enrollment Officer: Sarah Kleinhandler [email protected]
- Deputy chief enrollment officer: Gabrielle Ramos-Solomon [email protected]
- Senior director, 3k and pre-k admissions: Juliet Kaye [email protected]
- Senior director, kindergarten and gifted & talented admissions: Daniel Hildreth DHild[email protected]
- Senior director, middle school admissions: Matthew Broggini [email protected]
- Senior director, high school admissions: Samuel Daunt [email protected]
You can also email the DOE enrollment office directly. They answer emails within a day or two:
- Elementary school: [email protected]
- Middle school: [email protected]
- High school: [email protected]
For information about pre-kindergarten, learn more on the Early Childhood Learning page of the Department of Education's website.
Your child’s teacher or principal should be able to answer most questions about special education, but many schools also have dedicated staff members, often called “special education coordinators” who oversee special services and can answer parent questions. If you are new to New York City, or if your child attends a private or parochial school, contact one of the city’s 10 Committees on Special Education. For children applying to pre-kindergarten, families may need to work with a Committee on Preschool Special Education. Parents of children on the autism spectrum and with serious disabilities may contact District 75, call (212) 802-1500 or email [email protected].
English language learners
Call the Division of English Language Learners at 212-323-9559 or email [email protected].
Students in temporary housing
The Department of Education has an office dedicated to help families who live in temporary housing. Learn more and find out your district contact here.
Learn about programs for court-involved youth and contact information for Department of Education court liaisons here.
How to file a complaint or appeal
For parents or legal guardians of current students, there are formal complaint and appeal procedures availalbe to you if your concerns have not been resolved at the school level. Learn more about your rights and next steps on the DOE's website.
How to request student records or transcripts
To request student records or transcipts, try the DOE's website here or call (718) 935-2399 or (718) 935-2009.
Office of Pupil Transportation
Find out about bus eligibility, bus routes and metro cards on the DOE's website. The Office of Pupil Transportation has a particularly helpful website. Open Monday–Friday, 5:30 am to 7:30 pm; (718) 392-8855.
Office of School Food
The Office of School Food provides menus and applications for free and reduced-price meals.
Each district has a superintendent, family support coordinator, family leadership coordinator and elected members of a Community Education Council (CEC) who are there to answer questions and address parent concerns.
Follow the links below to find contact information for your local school district.
Don’t know your district? Type your address into our school search to find out!